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Common problems for Battery
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‎10-05-2021 02:52 AM

HP Recommended

Dear all,

I have a HP Spectre x360 - 13-ae001ns and recently I have realized that the battery doesn't charge over 28%.

The Diagnosis tool recommends "Replace".

I have looked for batteries to buy from HP site and I don't find the part number 929072-855 (3-cell, 60-WHr, 5.275-AHr, Li-ion battery)

I have found it in other webpages on internet but I don't trust them.

Please, any recommendation?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2021 08:30 AM

HP Recommended

Thanks for your help.

Finally, I have got in contact with a HP dealer and they are trying to find the battery to install it, hopefully shortly.

It didn't appear amongst the stock items available.

 

View solution in original post

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2 REPLIES 2

‎10-08-2021 10:53 AM

HP Recommended

@JCA2013

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook battery failed and unable to locate the original parts. As we have limited support boundaries in the support community as of now.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎10-14-2021 08:30 AM

HP Recommended

Thanks for your help.

Finally, I have got in contact with a HP dealer and they are trying to find the battery to install it, hopefully shortly.

It didn't appear amongst the stock items available.

 

Was this reply helpful? Yes No
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