Battery not charging on laptop

[Cader]

I have had my laptop from new just over 12 months ago. I have suddenly reaised that the battery is not charging when the mains lead is plugged in. The laptop works when the poswer lead is connected but the battery show 0% and not charging. The lead is obviously ok and the light on the power on button is glowing and not flickering. I have tried looking on Youtube for a solution but the videos I have seen are suggesting removing the battery before deleting certain programs but this is not possible as it is a sealed unit. This has only started to happen the past couple of weeks. Any advice would be much apreciated

[Raj1788]

@Cader

Let's perform the below steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter (If the battery is removable)

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at a lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

If the issue persists, update the BIOS using the below link:

Click here: https://support.hp.com/us-en/drivers

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Cader]

Thank you for your detailed responce to my problem. Before I carry out your instructions there is a problem regarding Step 6 in your instructions. I am unable to remove the battery as it is a sealed unit and cannot be removed. Will the correction still apply if I leave this step out please

Thank you in advance for your help in this matter

[AnormalGuy555]

Well, you will have to open the laptop and and remove any connections with the battery (with common sense), Otherwise, dont trust me and watch a tutorial video; Hopefully this helps 🙂

[Cader]

Very starnge this. I have been away for a few days and on my return decided to have a go and fix the problem you very kindly explained above. When I switched on the laptop it seemed to go through a long and laborius  restart with what I eventually realised was maybe a software update, which finished with a scan and repair of my C drive. Incredibly when the laptop finally booted up I noticed the problem had fixed itself and the battery in now plugged in and charging again. I cant offer any explanation as to what has happend here but I am very grateful for the help and advice received on this HP Community forum

Thank you

Cader