Battery not charging past 7%

[HA_K93]

My battery won't charge past 7% so it's essentially only working when it's plugged into the mains. 

I ran a Battery Check using HP PC Hardware Diagnostics and it passed, but the Test Log shows the following - I'm just wondering if anyone can tell me what I might be able to do to fix it based on this? Thanks.

CeementBatteryCheckResult: 11

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

ACAdapterStatus: False

Primary_TestresultString: OK

Primary_DesignCapacity: 2850mAh

Primary_FullChargeCapacity: 2432mAh

Primary_RemainingCapacity: 153mAh

Primary_MaxError: 1

Primary_CycleCount: 347

Primary_Temperature: 25deg C

Primary_Voltage: 14788mV

Primary_Current: 2009mA

Primary_DesignVoltage: 14600mV

Primary_Status: 128

Primary_CellVoltage1: 3708mV

Primary_CellVoltage2: 3692mV

Primary_CellVoltage3: 3690mV

Primary_CellVoltage4: 3699mV

Primary_SerialNumber: 55297 11/26/2015

Primary_ManufacturerName: 131-22-6E

Primary_BatteryCTNumber: 6EUUB05BB9R6Z1

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: True

Primary_ChargeCapacity: 85

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 300

[praveen196 · Accepted solution]

@HA_K93 Welcome to HP Community!

I understand that you are unable to charge the laptop.

Do not worry. I will try to fix the issue.

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Please update the BIOS as well.

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

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