Battery not charging while Pavilion is on

[Val-7_35]

Hello

My laptop is not charging while on. I ran diagnostics on battery and ac adapter and it said battery needed replacement.  I did so, and I had the same problem.  So I checked the ac adapter again and it failed the test. I bought a new adapter,  and same thing is happening.  The battery drains quickly.  I did not calibrate it because the directions say to charge it 100% then turn it off.....it only charges if I turn it off,  and it takes a long time.  Any suggestions? Thank you 

[praveen196]

@Val-7_35 Welcome to HP Community!

I understand that the laptop battery is not charging.

As you stated that you have replaced the battery. Please provide the part number.

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Also, update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Val-7_35]

Hello

The battery is BP02XL

[Val-7_35]

hi again 

Do i have to suspend Bitlocker before updating BIOS? Thanks 

[praveen196]

@Val-7_35

I understand your concerns.

No need to suspend Bitlocker, Please update the BIOS and check.

Please let us know the result.

[Val-7_35]

Hello,

 I uninstalled the drivers and updated BIOS, but there was a lot of time in between.  Neither of them worked.  After I replaced the battery and before I replaced the adapter, I got a fan malfunction on the screen . It has only shown up a few times, mostly after I opened up the back of the computer. The battery is still not charging while on. If I unplug it and plug it back in,  it shows charging for a few seconds.  Thank you 

[praveen196]

@Val-7_35 

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact a local service center in this regard.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!