Battery not charging

[neha26]

My laptop does not work without the charger connected. I ran the HP Battery Check and the failure ID was MC7XVL-7RE9H2-MFPWMF-C08Q03. What does it mean?

The battery was replaced a year ago and stopped functioning properly 2 months after the replacement.

Please help me with this issue!

Thanks!

[erico]

The error code translates to:

Test Date 2019/02/03

Failure Information(yyyy/mm/dd)

Failure Code 601

DevicePowerIncludesAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Error code 601means there is a measured storage capacity issue.

I authored a notebook knowledge base article that may help. Use the link below

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

You will need to boot to windows and invoke the battery-report as described in the article. Copy and past the report in a reply in your thread. We need to see the charge-discharge history and the status of the battery since new. The battery-report will provide that information. The report will also provide the battery current status.

[neha26]

Battery report COMPUTER NAME DESKTOP-65LM51U SYSTEM PRODUCT NAME HP HP Pavilion Notebook BIOS F.52 09/03/2015 OS BUILD 17134.1.amd64fre.rs4_release.180410-1804 PLATFORM ROLE Mobile CONNECTED STANDBY Not supported REPORT TIME 2019-02-0318:25:52 Installed batteries

Information about each currently installed battery

  BATTERY 1 NAME Primary MANUFACTURER Hewlett-Packard SERIAL NUMBER - CHEMISTRY LION DESIGN CAPACITY 8,998 mWh FULL CHARGE CAPACITY 8,998 mWh CYCLE COUNT - Recent usage

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING 2019-01-3118:39:00 Active AC 79 % 7,104 mWh 2019-02-0102:44:00 Suspended   79 % 7,104 mWh 2019-02-0212:44:02 Active AC 100 % -1 mWh 14:30:59 Suspended   100 % -1 mWh 15:22:12 Active AC 100 % -1 mWh 16:15:47 Suspended   100 % -1 mWh 16:35:12 Active AC 100 % -1 mWh 16:58:31 Suspended   100 % -1 mWh 17:38:03 Active AC 100 % -1 mWh 18:31:32 Suspended   100 % -1 mWh 19:08:34 Active AC 100 % -1 mWh 20:33:11 Suspended   100 % -1 mWh 20:36:22 Active AC 100 % -1 mWh 21:15:44 Suspended   100 % -1 mWh 22:38:38 Active AC 100 % -1 mWh 2019-02-0300:49:13 Suspended   100 % -1 mWh 11:38:43 Active AC - - 11:38:43 Suspended   - - 11:41:00 Active AC - - 16:04:11 Suspended   - - 16:07:37 Active AC - - 16:48:51 Suspended   - - 18:03:58 Active AC - - 18:25:50 Report generated AC - - Battery usage

Battery drains over the last 3 days

START TIME STATE DURATION ENERGY DRAINED - - - - - Usage history

History of system usage on AC and battery

  BATTERY DURATION   AC DURATION PERIOD ACTIVE CONNECTED STANDBY   ACTIVE CONNECTED STANDBY 2018-08-27 - 2018-09-03 16:58:39 -   121:56:15 - 2018-09-03 - 2018-09-18 6:05:59 -   5:48:20 - 2018-09-18 - 2018-09-26 3:02:54 -   7:14:24 - 2018-09-26 - 2018-10-01 6:10:54 -   14:25:59 - 2018-10-01 - 2018-10-08 6:12:26 -   40:00:01 - 2018-10-08 - 2018-10-15 11:19:44 -   65:38:25 - 2018-10-15 - 2018-10-22 20:53:45 -   135:20:38 - 2018-10-22 - 2018-10-29 20:53:45 -   151:55:59 - 2018-10-29 - 2018-11-06 20:53:45 -   153:48:42 - 2018-11-06 - 2018-12-03 14:42:50 -   147:18:16 - 2018-12-03 - 2018-12-10 - -   12:37:45 - 2018-12-10 - 2018-12-17 - -   26:41:12 - 2018-12-17 - 2018-12-24 - -   23:00:43 - 2018-12-24 - 2018-12-31 - -   15:19:58 - 2018-12-31 - 2019-01-07 - -   5:51:46 - 2019-01-07 - 2019-01-14 - -   15:52:05 - 2019-01-14 - 2019-01-21 - -   39:34:26 - 2019-01-21 - -   - - 2019-01-22 - -   - - 2019-01-23 - -   3:30:11 - 2019-01-24 - -   7:45:36 - 2019-01-25 - -   - - 2019-01-26 - -   0:00:40 - 2019-01-27 - -   3:57:36 - 2019-01-28 - -   - - 2019-01-29 - -   2:47:31 - 2019-01-30 - -   4:10:46 - 2019-01-31 - -   10:30:49 - 2019-02-01 - -   2:43:58 - 2019-02-02 - -   6:50:18 - Battery capacity history

Charge capacity history of the system's batteries

PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY 2018-08-27 - 2018-09-03 16,576 mWh 16,576 mWh 2018-09-03 - 2018-09-18 16,576 mWh 16,576 mWh 2018-09-18 - 2018-09-26 16,042 mWh 16,042 mWh 2018-09-26 - 2018-10-01 14,474 mWh 14,474 mWh 2018-10-01 - 2018-10-08 1,27,183 mWh 1,27,183 mWh 2018-10-08 - 2018-10-15 4,40,156 mWh 4,40,156 mWh 2018-10-15 - 2018-10-22 3,10,741 mWh 3,10,741 mWh 2018-10-22 - 2018-10-29 5,14,845 mWh 5,14,845 mWh 2018-10-29 - 2018-11-06 4,90,768 mWh 4,90,768 mWh 2018-11-06 - 2018-12-03 10,20,165 mWh 10,20,165 mWh 2018-12-03 - 2018-12-10 8,998 mWh 8,998 mWh 2018-12-10 - 2018-12-17 8,998 mWh 8,998 mWh 2018-12-17 - 2018-12-24 8,998 mWh 8,998 mWh 2018-12-24 - 2018-12-31 8,998 mWh 8,998 mWh 2018-12-31 - 2019-01-07 8,998 mWh 8,998 mWh 2019-01-07 - 2019-01-14 8,929 mWh 8,929 mWh 2019-01-14 - 2019-01-21 8,354 mWh 8,354 mWh 2019-01-21 8,998 mWh 8,998 mWh 2019-01-22 8,998 mWh 8,998 mWh 2019-01-23 8,998 mWh 8,998 mWh 2019-01-24 8,998 mWh 8,998 mWh 2019-01-25 8,998 mWh 8,998 mWh 2019-01-26 8,998 mWh 8,998 mWh 2019-01-27 8,998 mWh 8,998 mWh 2019-01-28 8,998 mWh 8,998 mWh 2019-01-29 8,998 mWh 8,998 mWh 2019-01-30 8,998 mWh 8,998 mWh 2019-01-31 8,998 mWh 8,998 mWh 2019-02-01 8,998 mWh 8,998 mWh 2019-02-02 2,01,57,05,423 mWh 2,01,57,05,423 mWh Battery life estimates

Battery life estimates based on observed drains

  AT FULL CHARGE   AT DESIGN CAPACITY PERIOD ACTIVE CONNECTED STANDBY   ACTIVE CONNECTED STANDBY 2018-08-27 - 2018-09-03 1:47:03 -   1:47:03 - 2018-09-03 - 2018-09-18 2:30:42 -   2:30:42 - 2018-09-18 - 2018-09-26 1:29:47 -   1:29:47 - 2018-09-26 - 2018-10-01 1:23:20 -   1:23:20 - 2018-10-01 - 2018-10-08 12:10:03 -   12:10:03 - 2018-10-08 - 2018-10-15 46:23:04 -   46:23:04 - 2018-10-15 - 2018-10-22 32:15:41 -   32:15:41 - 2018-10-22 - 2018-10-29 53:27:07 -   53:27:07 - 2018-10-29 - 2018-11-06 50:57:08 -   50:57:08 - 2018-11-06 - 2018-12-03 109:40:48 -   109:40:48 - 2018-12-03 - 2018-12-10 - -   - - 2018-12-10 - 2018-12-17 - -   - - 2018-12-17 - 2018-12-24 - -   - - 2018-12-24 - 2018-12-31 - -   - - 2018-12-31 - 2019-01-07 - -   - - 2019-01-07 - 2019-01-14 - -   - - 2019-01-14 - 2019-01-21 - -   - - 2019-01-21 - -   - - 2019-01-22 - -   - - 2019-01-23 - -   - - 2019-01-24 - -   - - 2019-01-25 - -   - - 2019-01-26 - -   - - 2019-01-27 - -   - - 2019-01-28 - -   - - 2019-01-29 - -   - - 2019-01-30 - -   - - 2019-01-31 - -   - - 2019-02-01 - -   - - 2019-02-02 - -   - -

Current estimate of battery life based on all observed drains since OS install

Since OS install 452375:42:11 -   452375:42:11 -

[erico]

Thanks for posting the battery report.

According to the report, the battery has been in service from 8/27/2018 - 02/02/2019. 

Perusing the battery-report shows me that the battery current state is

FULL CHARGE CAPACITY DESIGN was 16,576 mWh

Current capacity 8,998 mWh

The battery currently has only 54% capacity remaining. 

That equates 100% actual capacity to 54 % of the design capacity. 

At that level of remaining capacity, I would expect the battery to be providing only intermittent service and perhaps even a failure to boot up the notebook.

That battery certainly did not give you much in the way of service.  That was only about 5 months until the battery storage capability dropped to 54%. That is not good.

Does  Is the normal ambient temperature in your region happen to be quite high?

[neha26]

Yes. The normal temperature is quite high in this region. Could you please suggest me my next course of action? A replacement of the battery previously did not help, as the new battery stopped functioning after a while.

[erico]

I suggest using a notebook cooling pad.  Using one should lower the temperature of the notebook and increase battery service life.

Some examples are at the following link.

https://www.gamingscan.com/best-laptop-cooling-pad/

[neha26]

Should I replace my battery now?