Battery not charging

[neelabh87]

Hi, my laptop model is HP 15-da0296tu.  From past three days my laptop battery is not charging beyond 82%. On plugging in AC adapter to power source, the charging light is glowing bright (indicating that the battery is fully charged). I tested the battery in HP support assistant, it is showing an indication to replace the battery (a warning sign). Is there any way to resolve the issue, so that the battery begin charging beyond 82 % (till 100% as normal) ?

[A_Gayathri]

Hi @neelabh87,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP 15-da0296tu. Not to worry I will help you to get a resolution to resolve the issue.

Lets' try the below steps:

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon 

.

1. Click My devices in the top menu, and then click Updates in the My PC.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then please follow the below steps:

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shut down the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer:

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: Check with an alternate battery. HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[neelabh87]

Hi,

   I have completed all the steps. The battery test in uefi/bios is telling that the battery needs to be replaced. The hp support assistant is telling same thing and giving an error code : ROOW or something like that.

What should I do ?

[inthemirror]

Find a spare (the original would be better but if you're feeling risky you could use a compatible part) and replace it.

[A_Gayathri]

@neelabh87,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!