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‎11-16-2018 01:57 AM

HP Recommended
Product: Hp pavilion g6 2235tx
Operating System: Microsoft Windows 10 (64-bit)

Hello, so I recently started up my computer and realised that that battery was at 3% and not charging. So what I first thought to do is look up on the internet what to do and I saw on an HP website and it said that I should uninstall and reinstall 'Microsoft ACPI-Compliant Control Method Battery' and then restart my pc but unfortunately it did not work so I thought that I should update my bios but when I went to eh HP support page I saw that there were no bios download. So I went onto an Hp website that explains how to install the driver but it said that if no bios driver listed meaning no driver version available. So I came here to get some help does anyone know what to do in this situation.

10 REPLIES 10

‎11-16-2018 02:13 AM - edited ‎11-16-2018 02:21 AM

HP Recommended

@Daniel62

For how long have you owned the notebook?  Most notebook batteries las for two to five years, depending on how the notebook is used. Main battery warranties, however, are for one year as an industry standard.

 

Your notebook should have the HP PC Hardware Diagnostic UEFI utility. Power on the notebook and start tapping the F2 key to invoke the utility.  At the first window choose Component tests and at the following window choose battery. Run the battery test.  Kindly post the result of the test, including a failure code if one is produced.

 

 

Since you have Windows 10 installed there is a battery report capability. I wrote a battery not charging knowledge base  article.  This part of the article should help you.

 

It would help if you run Windows battery report to see the condition of the battery.

Power on and log into Windows 10.

In the search box, type in CMD and right-click the Command prompt icon and select

Runas Administrator.

In the command prompt window, type in powercfg /batteryreport and press enter.  Copy the location of the battery-report.html file. Paste it into the command prompt and press the enter key.

That should open a browser and now show you open the  extensively detailed battery report. Look at the battery capacity history.

 

An alternative method of viewing it is as follows:

"To view the Battery Report, press Windows+R and type the following location: C:\WINDOWS\system32\battery-report.html. Click Ok. This file will open in your web browser."

How does the full charge capacity compare to the design capacity?

 What is the current estimate of battery life based on all observed drains since the OS install?

This report will give you an accurate picture of the condition of the notebook's battery, the battery capacity history is especially informative. My current HP product loan Spectre x360- 15t-ch0xx shows its history from when I first took it our of the box and started using it.  The history is comprehensive.

 Kindly let us know what the report says by copying it and pasting it into a post in your thread.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-16-2018 06:33 AM

HP Recommended

sorry for the long response, I have the battery report but I have let my laptop drain battery to it was dead then recharged it for a good 2-3 hours I think and it was starting to charge again.  To let you know I have owned the laptop for a good 5 years now and I have upgraded most of the parts so that the laptop can still run. I did replace the battery like 5 months ago because the one that came with my laptop was really bad so I replaced it and it was working fine until now but when I discharged it seemed to work again. Do you think this is a fault in the battery? 

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‎11-16-2018 09:51 AM

HP Recommended

Can you copy the report and paste it into a reply in your thread?

 

I would like to see the report to learn more about the battery's current state.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-16-2018 04:39 PM

HP Recommended

Again sorry for the late reply it was 3 am in Australia, I have attached the file to the battery report if the link does not work I will send another one.  file:///F:/battery-report.html

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‎11-17-2018 05:44 AM

HP Recommended

The file link isn't working.

 

You can copy the document  from the browser window it is open in and paste it into a thread.

 

That is likely to be the simplest method of making it visible to me and others.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-17-2018 06:11 AM

HP Recommended

when i copy and paste everything it wont post do you know another way i could give you the results

 

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‎11-17-2018 10:13 AM - edited ‎11-17-2018 10:23 AM

HP Recommended

Open the report in a browser, save as text to your documents folder.

 

Open the file and  copy and then  paste the contents to a new reply in the thread.

 

 

See the following example from my HP prodiuct loan Spectre x360.

 

As you can see, I was able to paste the entire report.

 


  Battery report

COMPUTER NAME     SPECTRE-X360-20
SYSTEM PRODUCT NAME     HP HP Spectre x360 Convertible 15-ch0xx
BIOS     F.23 10/15/2018
OS BUILD     17134.1.amd64fre.rs4_release.180410-1804
PLATFORM ROLE     Mobile
CONNECTED STANDBY     Not supported
REPORT TIME     2018-11-17 13:44:58


    Installed batteries

Information about each currently installed battery
    BATTERY 1
NAME    Primary
MANUFACTURER    HP
SERIAL NUMBER    -
CHEMISTRY    LION
DESIGN CAPACITY    80,203 mWh
FULL CHARGE CAPACITY    80,203 mWh
CYCLE COUNT    -


    Recent usage

Power states over the last 3 days
START TIME     STATE     SOURCE     CAPACITY REMAINING
2018-11-14 14:16:00    Active     AC     100 %     80,203 mWh
14:37:52    Suspended         100 %     80,203 mWh
20:35:51    Active     Battery     100 %     80,203 mWh
20:37:52    Suspended         100 %     80,203 mWh
22:55:13    Active     Battery     100 %     80,203 mWh
22:55:13    Suspended         100 %     80,203 mWh
22:55:48    Active     Battery     100 %     80,203 mWh
23:24:49    Suspended         85 %     68,006 mWh
2018-11-15 09:52:46    Active     AC     99 %     79,464 mWh
10:16:10    Suspended         99 %     79,094 mWh
11:55:27    Active     AC     100 %     80,203 mWh
12:53:33    Suspended         100 %     80,203 mWh
13:19:27    Active     AC     100 %     80,203 mWh
13:53:00    Suspended         100 %     80,203 mWh
14:32:37    Active     AC     100 %     80,203 mWh
16:04:00    Suspended         100 %     80,203 mWh
17:56:17    Active     AC     100 %     80,203 mWh
19:03:13    Active     Battery     100 %     80,203 mWh
19:27:12    Suspended         93 %     74,659 mWh
20:01:14    Active     Battery     93 %     74,290 mWh
20:57:20    Suspended         66 %     52,853 mWh
21:27:13    Active     Battery     65 %     52,483 mWh
23:15:48    Suspended         26 %     21,067 mWh
2018-11-17 09:14:19    Active     Battery     23 %     18,480 mWh
09:20:26    Suspended         21 %     17,002 mWh
09:34:18    Active     Battery     21 %     16,632 mWh
09:35:09    Suspended         21 %     16,632 mWh
13:41:06    Active     AC     99 %     79,464 mWh
13:44:57    Report generated     AC     99 %     79,464 mWh


    Battery usage

Battery drains over the last 3 days
START TIME     STATE     DURATION     ENERGY DRAINED
2018-11-14 20:35:51    Active     0:02:00    -    -
22:55:13    Active     0:00:00    -    -
22:55:48    Active     0:29:00    15 %     12,197 mWh
19:03:13    Active     0:23:59    7 %     5,544 mWh
20:01:14    Active     0:56:05    27 %     21,437 mWh
21:27:13    Active     1:48:35    39 %     31,416 mWh
2018-11-17 09:14:19    Active     0:06:06    2 %     1,478 mWh
09:34:18    Active     0:00:51    -    -


    Usage history

History of system usage on AC and battery
    BATTERY DURATION         AC DURATION
PERIOD     ACTIVE     CONNECTED STANDBY         ACTIVE     CONNECTED STANDBY
2018-05-21 - 2018-05-28    5:17:49    -        4:06:24    -
2018-05-28 - 2018-06-04    12:20:00    -        11:38:04    -
2018-06-04 - 2018-06-11    4:05:01    -        2:15:01    -
2018-06-11 - 2018-06-18    19:53:39    -        15:09:54    -
2018-06-18 - 2018-06-25    9:53:26    -        1:37:41    -
2018-06-25 - 2018-07-02    3:43:44    -        4:58:33    -
2018-07-02 - 2018-07-09    35:50:45    -        24:19:53    -
2018-07-09 - 2018-07-18    6:31:13    -        2:13:43    -
2018-07-18 - 2018-07-23    4:57:09    -        7:20:00    -
2018-07-23 - 2018-07-30    6:07:32    -        2:27:57    -
2018-07-30 - 2018-08-06    11:01:39    -        2:39:34    -
2018-08-06 - 2018-08-15    12:30:36    -        3:17:35    -
2018-08-15 - 2018-08-20    1:18:49    -        1:01:18    -
2018-08-20 - 2018-08-27    3:46:37    -        4:13:30    -
2018-08-27 - 2018-09-03    10:26:56    -        6:59:08    -
2018-09-03 - 2018-09-10    23:31:32    -        7:23:34    -
2018-09-10 - 2018-09-17    6:19:40    -        2:42:03    -
2018-09-17 - 2018-09-24    4:32:19    -        2:10:49    -
2018-09-24 - 2018-10-01    13:11:59    -        10:23:25    -
2018-10-01 - 2018-10-08    6:19:30    -        2:23:04    -
2018-10-08 - 2018-10-15    11:48:42    -        2:50:53    -
2018-10-15 - 2018-10-22    3:53:38    -        19:25:59    -
2018-10-22 - 2018-10-29    11:30:43    -        9:20:47    -
2018-10-29 - 2018-11-05    20:01:28    -        24:29:26    -
2018-11-05    0:44:55    -        -    -
2018-11-06    2:38:14    -        0:57:46    -
2018-11-07    0:50:05    -        0:00:51    -
2018-11-08    3:48:59    -        0:01:24    -
2018-11-09    3:00:45    -        -    -
2018-11-10    0:07:40    -        -    -
2018-11-11    0:56:06    -        4:03:49    -
2018-11-12    1:40:41    -        -    -
2018-11-13    0:25:47    -        -    -
2018-11-14    1:01:15    -        2:32:51    -
2018-11-15    3:08:34    -        3:58:57    -
2018-11-16    -    -        -    -


    Battery capacity history

Charge capacity history of the system's batteries
PERIOD    FULL CHARGE CAPACITY     DESIGN CAPACITY
2018-05-21 - 2018-05-28    83,029 mWh     83,029 mWh
2018-05-28 - 2018-06-04    83,196 mWh     83,196 mWh
2018-06-04 - 2018-06-11    83,530 mWh     83,530 mWh
2018-06-11 - 2018-06-18    83,161 mWh     83,161 mWh
2018-06-18 - 2018-06-25    82,421 mWh     82,421 mWh
2018-06-25 - 2018-07-02    82,421 mWh     82,421 mWh
2018-07-02 - 2018-07-09    82,931 mWh     82,931 mWh
2018-07-09 - 2018-07-18    83,160 mWh     83,160 mWh
2018-07-18 - 2018-07-23    83,232 mWh     83,232 mWh
2018-07-23 - 2018-07-30    83,899 mWh     83,899 mWh
2018-07-30 - 2018-08-06    82,718 mWh     82,718 mWh
2018-08-06 - 2018-08-15    82,938 mWh     82,938 mWh
2018-08-15 - 2018-08-20    82,321 mWh     82,321 mWh
2018-08-20 - 2018-08-27    82,834 mWh     82,834 mWh
2018-08-27 - 2018-09-03    82,749 mWh     82,749 mWh
2018-09-03 - 2018-09-10    82,489 mWh     82,489 mWh
2018-09-10 - 2018-09-17    80,942 mWh     80,942 mWh
2018-09-17 - 2018-09-24    81,312 mWh     81,312 mWh
2018-09-24 - 2018-10-01    80,206 mWh     80,206 mWh
2018-10-01 - 2018-10-08    79,678 mWh     79,678 mWh
2018-10-08 - 2018-10-15    79,876 mWh     79,876 mWh
2018-10-15 - 2018-10-22    78,985 mWh     78,985 mWh
2018-10-22 - 2018-10-29    79,052 mWh     79,052 mWh
2018-10-29 - 2018-11-05    79,348 mWh     79,348 mWh
2018-11-05    79,464 mWh     79,464 mWh
2018-11-06    79,464 mWh     79,464 mWh
2018-11-07    79,593 mWh     79,593 mWh
2018-11-08    79,834 mWh     79,834 mWh
2018-11-09    79,834 mWh     79,834 mWh
2018-11-10    79,834 mWh     79,834 mWh
2018-11-11    79,906 mWh     79,906 mWh
2018-11-12    80,203 mWh     80,203 mWh
2018-11-13    80,203 mWh     80,203 mWh
2018-11-14    80,184 mWh     80,184 mWh
2018-11-15    80,203 mWh     80,203 mWh
2018-11-16    80,203 mWh     80,203 mWh


    Battery life estimates

Battery life estimates based on observed drains
    AT FULL CHARGE         AT DESIGN CAPACITY
PERIOD     ACTIVE    CONNECTED STANDBY        ACTIVE    CONNECTED STANDBY
2018-05-21 - 2018-05-28    6:23:51    -        6:23:51    -
2018-05-28 - 2018-06-04    6:18:34    -        6:18:34    -
2018-06-04 - 2018-06-11    7:09:16    -        7:09:16    -
2018-06-11 - 2018-06-18    6:27:33    -        6:27:33    -
2018-06-18 - 2018-06-25    7:01:27    -        7:01:27    -
2018-06-25 - 2018-07-02    6:52:21    -        6:52:21    -
2018-07-02 - 2018-07-09    6:43:30    -        6:43:30    -
2018-07-09 - 2018-07-18    8:25:52    -        8:25:52    -
2018-07-18 - 2018-07-23    7:23:08    -        7:23:08    -
2018-07-23 - 2018-07-30    7:01:22    -        7:01:22    -
2018-07-30 - 2018-08-06    5:39:38    -        5:39:38    -
2018-08-06 - 2018-08-15    5:31:33    -        5:31:33    -
2018-08-15 - 2018-08-20    5:51:05    -        5:51:05    -
2018-08-20 - 2018-08-27    6:59:44    -        6:59:44    -
2018-08-27 - 2018-09-03    7:28:26    -        7:28:26    -
2018-09-03 - 2018-09-10    6:59:13    -        6:59:13    -
2018-09-10 - 2018-09-17    7:17:36    -        7:17:36    -
2018-09-17 - 2018-09-24    4:41:16    -        4:41:16    -
2018-09-24 - 2018-10-01    6:58:09    -        6:58:09    -
2018-10-01 - 2018-10-08    5:57:35    -        5:57:35    -
2018-10-08 - 2018-10-15    5:48:43    -        5:48:43    -
2018-10-15 - 2018-10-22    6:27:02    -        6:27:02    -
2018-10-22 - 2018-10-29    5:45:58    -        5:45:58    -
2018-10-29 - 2018-11-05    5:53:20    -        5:53:20    -
2018-11-05    7:39:50    -        7:39:50    -
2018-11-06    4:52:56    -        4:52:56    -
2018-11-07    3:40:42    -        3:40:42    -
2018-11-08    4:45:53    -        4:45:53    -
2018-11-09    4:31:07    -        4:31:07    -
2018-11-10    6:54:06    -        6:54:06    -
2018-11-11    3:32:47    -        3:32:47    -
2018-11-12    2:58:03    -        2:58:03    -
2018-11-13    21:43:01    -        21:43:01    -
2018-11-14    4:20:32    -        4:20:32    -
2018-11-15    4:18:58    -        4:18:58    -
2018-11-16    -    -        -    -

Current estimate of battery life based on all observed drains since OS
install
Since OS install     6:08:17    -        6:08:17    -




 

 


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‎11-17-2018 03:10 PM

HP Recommended

Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2018-07-30 - 2018-08-06 0:41:11 - 3:33:00 -
2018-08-06 - 2018-08-13 2:12:27 - 7:40:27 -
2018-08-13 - 2018-08-22 3:39:24 - 1:35:21 -
2018-08-22 - 2018-08-27 4:54:54 - 11:46:06 -
2018-08-27 - 2018-09-03 10:23:32 - 29:55:28 -
2018-09-03 - 2018-09-10 0:35:50 - 0:23:36 -
2018-09-10 - 2018-09-17 0:38:15 - 4:21:00 -
2018-09-17 - 2018-09-24 0:59:06 - 0:50:12 -
2018-09-24 - 2018-10-01 1:42:28 - 5:19:38 -
2018-10-01 - 2018-10-08 2:18:57 - 3:54:39 -
2018-10-08 - 2018-10-15 2:12:20 - 8:13:41 -
2018-10-15 - 2018-10-22 1:39:44 - - -
2018-10-22 - 2018-10-29 - - 0:32:43 -
2018-10-29 - 2018-11-05 3:21:46 - 0:28:33 -
2018-11-05 0:58:20 - - -
2018-11-06 - - - -
2018-11-07 - - - -
2018-11-08 - - - -
2018-11-09 - - - -
2018-11-10 0:41:55 - 0:18:07 -
2018-11-11 0:07:17 - - -
2018-11-12 - - - -
2018-11-13 - - - -
2018-11-14 - - - -
2018-11-15 - - - -
2018-11-16 0:03:54 - 0:52:45 -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2018-07-30 - 2018-08-06 45,466 mWh 45,466 mWh
2018-08-06 - 2018-08-13 45,466 mWh 45,466 mWh
2018-08-13 - 2018-08-22 45,466 mWh 45,466 mWh
2018-08-22 - 2018-08-27 45,466 mWh 45,466 mWh
2018-08-27 - 2018-09-03 45,466 mWh 45,466 mWh
2018-09-03 - 2018-09-10 45,466 mWh 45,466 mWh
2018-09-10 - 2018-09-17 45,466 mWh 45,466 mWh
2018-09-17 - 2018-09-24 45,466 mWh 45,466 mWh
2018-09-24 - 2018-10-01 45,466 mWh 45,466 mWh
2018-10-01 - 2018-10-08 45,466 mWh 45,466 mWh
2018-10-08 - 2018-10-15 45,466 mWh 45,466 mWh
2018-10-15 - 2018-10-22 45,466 mWh 45,466 mWh
2018-10-22 - 2018-10-29 45,466 mWh 45,466 mWh
2018-10-29 - 2018-11-05 45,466 mWh 45,466 mWh
2018-11-05 45,466 mWh 45,466 mWh
2018-11-06 45,466 mWh 45,466 mWh
2018-11-07 45,466 mWh 45,466 mWh
2018-11-08 45,466 mWh 45,466 mWh
2018-11-09 45,466 mWh 45,466 mWh
2018-11-10 45,466 mWh 45,466 mWh
2018-11-11 45,466 mWh 45,466 mWh
2018-11-12 45,466 mWh 45,466 mWh
2018-11-13 45,466 mWh 45,466 mWh
2018-11-14 45,466 mWh 45,466 mWh
2018-11-15 45,466 mWh 45,466 mWh
2018-11-16 45,466 mWh 45,466 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2018-07-30 - 2018-08-06 2:18:43 - 2:18:43 -
2018-08-06 - 2018-08-13 1:54:33 - 1:54:33 -
2018-08-13 - 2018-08-22 2:07:39 - 2:07:39 -
2018-08-22 - 2018-08-27 1:50:22 - 1:50:22 -
2018-08-27 - 2018-09-03 1:58:35 - 1:58:35 -
2018-09-03 - 2018-09-10 2:14:53 - 2:14:53 -
2018-09-10 - 2018-09-17 1:21:35 - 1:21:35 -
2018-09-17 - 2018-09-24 1:51:14 - 1:51:14 -
2018-09-24 - 2018-10-01 1:59:13 - 1:59:13 -
2018-10-01 - 2018-10-08 1:53:17 - 1:53:17 -
2018-10-08 - 2018-10-15 1:35:42 - 1:35:42 -
2018-10-15 - 2018-10-22 1:57:06 - 1:57:06 -
2018-10-22 - 2018-10-29 - - - -
2018-10-29 - 2018-11-05 1:57:55 - 1:57:55 -
2018-11-05 2:00:25 - 2:00:25 -
2018-11-06 - - - -
2018-11-07 - - - -
2018-11-08 - - - -
2018-11-09 - - - -
2018-11-10 1:34:07 - 1:34:07 -
2018-11-11 1:11:42 - 1:11:42 -
2018-11-12 - - - -
2018-11-13 - - - -
2018-11-14 - - - -
2018-11-15 - - - -
2018-11-16 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 1:54:50 - 1:54:50 -

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‎11-18-2018 03:25 AM

HP Recommended

Can't you paste the entire report?

 

Open it in a browser, for example, Firefox.  Hold down the Ctrl key and tap the S key. Now you will see what is in the following image. Change the name to battery and select a save location you are familiar with. Click on Save.

 

SavAs.png

 

 

Start a new post in your thread.  Now find the file and click on it to open it in a notepad. Select all text n the notepad document and copy it. Paste it into the new thread post. Now I should be able to see the whole document.

 

The portion of the report you just posted does not give me the complete snapshopt of the status of your battery and the design capacity.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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