Battery not charging

[KeithMA]

Hi,

For a few weeks now I have had a problem with my battery charging. It will only charge to 12%, the charging icon starts but stops after a few seconds. Before this it would take a full charge. A Windows battery check confirms this.

I have done a HP battery and A/C adaptor check which are ok.  I have updated the drivers and BIOS.

I know there is a way that by removing the battery and then reinstalling can sometimes fix the problem but as it's an internal battery I don't really want to go down this route.

Any help would be much appreciated.

Keith

[KeithMA]

I have done a long diagnostic test with no apparent issues. Any ideas?

[Betty0610]

@KeithMA

Welcome to the HP Support Community.

Try these steps:

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[KeithMA]

Hi Betty,

Thank you for your reply. In my original post I stated that I had tried all these options, including updating the Bios, excluding removing the internal battery for the reason stated.

Regards

Keith.

[Betty0610]

This is removing the battery drivers and reinstalling them back 🙂

[KeithMA]

Hi Betty,

"I have updated the drivers and BIOS." I did the drivers first by going into the Device Manager, Battery and uninstalling them there, turning off the laptop leaving it for a while and then turning it back on again with no luck. Is this what you mean?

Regards

Keith

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[KeithMA]

Hi Betty,

I will do as you have suggested as I am stumped as to what it can be as I am getting no errors.

I will like to thank you for your assistance in this and will let you know if I ever get it resolved.

Regards

Keith

[KrazyToad]

Keep us posted how it goes

[KeithMA]

Hi Betty/CrazyToad

Well, I don't know what to say, I borrowed another HP Notebook and A/C adaptor. I plugged my adaptor into their Notebook and it worked fine, plugged theirs into mine, no joy. I tried it a few times jiggling the connection still joy. Plugged mine back in and shut it down. 

In the morning I switched it on and low and behold fully charged. Checked it a few times and it's still ok. I've jiggled the connection a few times nothing happens so it doesn't seems anything is loose.

A complete mystery.