Battery not deducted

[DineshSubu]

Hi,
I ordered the battery for my laptop. I connected my battery to the laptop, but Its showing "Battery Not Deducted". I followed all the procedures given in the HP site. Please help me

[Betty0610]

@DineshSubu

Welcome to the HP Support Community.

Let's perform a battery test:

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that. 

If the test passed, please uninstall the battery drivers from Device manager and update the BIOS.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

BIOS update: https://support.hp.com/in-en/document/c00042629

Let me know if this helps.

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Thanks!

Have a great day!