Battery not detected

[RedRocker07]

Hi.

I installed a new battery in my laptop. On the first start up after installation it was showing 70% charged, plugged in, not charging. 

I followed different processes found on here to try fix this but it has now changed to No Battery Detected and the charging light constantly blinking white.

Since this change I have checked that the ACPI Compliant Control Method Battery & Microsoft AC Adapter (in Device Manager) are both up to date. I have uninstalled them & rebooted the computer. I have held the power button down for 20 seconds before turning on the laptop. And I have done a BIOS system recovery by holding down the windows & B key at start up.

None of these have corrected the issue and my laptop is still saying No Battery Detected. Is there something else I can try?

I have previously replaced a battery on this laptop which functioned perfectly for the past 2 years until it stopped holding a charge.

The laptop was purchased in Canada and both the previous battery & current replacement were purchased in Australia.

Any help is appreciated. Thanks in advance!

[praveen196]

@RedRocker07 Welcome to HP Community!

I understand that the new battery is not detected.

Do not worry. I will try to fix the issue.

Please perform the battery test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!