Battery not detected

[dongu]

Hi there, all of a sudden my laptop does not charge from either fast or regular charge. Both of them tested to be working, updated the drivers, and also did the reset of BIOS. Doing the diagnosis I did not get any problem of any kind in the battery or software. What could possibly be gone wrong??

[ub6424]

Hello @dongu 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[dongu]

hi there, thanks for your interest. 

OS NAME:  Microsoft Windows 11 Home

VERSION:  10.0.22621 Build 22621

System Model: HP ENVY x360 Convertible 15-eu0xxx

System SKU: 4J955EA#ABU

Processor: AMD Ryzen 7 5700U with Radeon Graphics, 1801 Mhz, 8Core(s), 16 Logical...

BIOS Version/Date: AMI F.08, 14/07/2022

already check BIOS , functioning fine,  latest update...
Also tried to set back drivers as "standard" 
 

[ub6424]

Hello @dongu 

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )

[dongu]

[ub6424]

Hello @dongu 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back

[dongu]

Sorry for the delay, tried this solution too, but unfortunately it did not work... still not detected

[ub6424]

Hello @dongu 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Don't post serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[dongu]

Yep, warranty still good, today they took my laptop to get it fixed... Thanks for the help anyway!

[ub6424]

Hello @dongu 

Great to hear

Keep me updated

Kind regards