Battery not holding a charge

[Unorthad0x]

So I bought this laptop back in august, and I didn't have any issues right out of the box. A month or so later and the battery wont hold a charge. Is that something the warranty covers? If so how do I get this repaired?

[Riddle_Decipher]

@Unorthad0x There are a few cases we can perform to resolve the battery issue, however, we don't support or recommend using the Linux os on this device as of now, that said, if you are on a dual boot (not supported either) please switch to windows and try the below steps:

It seems like the battery is not holding charge or is malfunctioning, here's what I recommend we do:

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

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