• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-25-2022 06:10 AM - edited ‎12-25-2022 06:14 AM

HP Recommended

Hi, I have hp notebook laptop 15g-dr0008u.

I left it turned off for about 1 month and when i returned and tried to start, it didn't recognize the battery.

 

I also tried running UEFI component test as suggested in one of the other hp website pages but it was automatically cancelled after stating deep discharge as cause of it. It recommended me to charge for about 60 mins and then again run the test.

 

I am not sure if and how I will be able to charge it even after turning off the pc. When running with plugged in, it always shows 0% plugged in but battery is not detected somehow any time.

 

I also tried to do so called hard reboot after opening laptop back cover with screw driver and removing battery and every other things out from it and holding power button for about 20 seconds.

 

And after hard reset, when i tried to start again, i got cmos reset message but nothing was really changed after it automatically rebooted.

 

 

Note: I already purchased genuine brand new battery from hp recommend store so please consider this while answering as battery has no issue with it right now.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.