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Battery not working

Microsoft Windows 10 (64-bit)

The plugged in icon appears onto which when I place the cursor it say "0% available (plugged in)" and this is the situation even when the laptop is plugged in for last 4-5 hours. The LED of battery charging appears orange when the battery is charging and white when the battery is charged. At this moment even when it's showing 0% charged, white led is glowing continuously. But in this situation as soon as I plug off the charger, the Laptop shuts down immediately. I think this is a software issue but unable to recognize it.

1)Tried testing the battery in HP support assistant but it says battery health is good.

2)Tried uninstalling Microsoft ASCI battery compliance in device manager and restarted but issue persists.
3)Also, tried updating the bios but still the issue persists.
Please help me get it resolved as even the plugged in symbol is appearing and white led is glowing continuously at the battery charging led.

HP Support Agent
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Battery not working



Welcome to the HP Support Community!


I reviewed your post and I understand that the battery is not charging.


Don’t worry, I assure you I will try my best to get this sorted.


How did you update the BIOS?


Meanwhile, I recommend you follow the below steps and check if it helps.


  1. Turn off the computer.
  2. Remove the computer from any port replicator or docking station.
  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
  4. Unplug the AC adapter from the computer.
  5. Remove the battery from the battery compartment.
  6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
  7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
  8. Press the Power button to turn on the computer.

The computer starts normally or a startup menu opens.

NOTE: If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.

  1. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
  2. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

If you continue facing the issue, then install all the Windows updates including optional and check.


Here is how it is done.

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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