Battery only charges when power is off and doesn't hold charge.

[Bodhi10]

The notebook will only charge the battery when power is off, therefore not allowing me to work for long before the battery dies and needs to be recharged. The battery also doesn't hold the charge for long, despite being put on the longest battery saving setting possible. This is certainly nowhere near the suggested time of 'Battery life mixed usage - up to 12 hours and 45 minutes'. If I get a few hours it is doing well.

I am assuming that if it was working correctly the device should charge when plugged in and also being used? Please help.

[KrazyToad]

@Bodhi10

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please restart the Notebook

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.