Battery or Adapter Issue?

[Meraki850]

I was running a Hardware Diagnostics test and it told me that my battery Logic State was okay but the Charge Status was Unavailable. I then ran a test on my AC Adapter and it tells me that the test was cancelled. Does this mean I need to replace the adapter or the battery? I have to keep the device plugged in because it stays at 5% regardless of what I do. 

I've had this laptop for about 1.5 - 2 years and though it's not a gaming laptop, I easily ran games like Phasmophobia, Valheim, and Left 4 Dead 2 with no issue at all. I recently have upgraded the RAM and SSD and even so it has been lagging off and on to the point that it is noticeable in even in the most basic 8 bit games. 

I was wondering if this is related to the issue with the battery/adapter or simply from the device getting older? 

Device name DESKTOP-HFNTEJQ
Processor 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz 2.00 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID A511A5AB-5230-48B1-9B8C-6EF2E341C159
Product ID 00342-20702-71822-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

[NonSequitur777 · Accepted solution]

@Meraki850,

Welcome to our HP User Forum!

This is a really good question.  Mind you, I do not represent HP and I am not authorized to speak for HP, but I can tell you what I would do if I were in your shoes, so to speak.

So, let's assume for a moment that your battery is fine.

Your HP Pavilion X360 15.6 Inch 2-In-1 Laptop PC 15-Er0000 (31F79AV) was either sold with a 65-watt charger with p/n: 710412-001 "65 W, nPFC, SMART, 3 pin, 4.5 mm", or a 45-watt charger with p/n: 741727-001 "45 W, nPFC, SMART, RC, 4.5 mm, nonslim".  IMO, if you got the 45-watt charger -regardless of whether it is defective or not, I would strongly recommend upgrading to a 65-watt charger.

And it so happens that a reliable 65-watt replacement charger for your laptop can be purchased for less than $14, such as this purchase example: https://www.amazon.com/Chromebook-PA-1650-32HE-709985-001-710412-001-709985-002/dp/B07KS29ZJ2/ref=sr....

That is what I would do.  Buy this 65-watt charger, and with any luck, it will solve your problem.  If it doesn't, and your original charger is a 65-watt unit, return to Sender and get your money back.

The next logical step would be to purchase a replacement battery with p/n: M24648-005 ("PC03XL"), such as this purchase example: Amazon.com: IZKROR PC03XL 43.3Wh Battery Replacement for HP Pavilion x360 14 Convertible 14-DY Pavil....

Check the illustration to double-check that the aforementioned battery is indeed what you need.  It should, but better be safe than sorry.

Hope this was helpful.

Kind Regards,

NonSequitur777

[Meraki850]

Thank you so much for your reply!

I just got a 65w adapter and plugged it in and both diagnostic tests are passing again. The laptop is also charging past 5% so here is to hoping the lag issue resolves once it is fully charged. Thank you again for your help!

[NonSequitur777]

@Meraki850,

You are very welcome -glad I could be of assistance!

Kind Regards,

NonSequitur777