Battery overheating causing shutdown

[Kat217]

My battery keeps overheating causing my laptop to shut down what would cause it to do that randomly all of a sudden? Is it fixable? Will a replacement do the same? 

[praveen196]

@Kat217 Welcome to HP Community!

I understand that the Battery overheating causing the shutdown.

Do not worry. I will try to fix the issue.

Have you tried with a different adapter and checked?

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, please update the BIOS.

If the issue still persists, perform the a/c adapter test and battery.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the Adapter and battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

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