• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-13-2024 02:04 PM

HP Recommended
Product: HP Pavilion - 15-cw1008nl

I've got a problem with the charge of my Pc. When i plug-in my AC charger, it doesn't really do anything, only letting me use the pc with the cable connected but not rising up the battery. Summarizing, it won't charge, and I don't know why. What I did was doing a quick hardware scan and this showed up on my Battery pack: ID: 0U77WK-000C63-MFPXGJ-C0RQ13.

 

Can someone please help with this? What does it means? How I can solve the problem?

Thanks.

 

Category:
1 REPLY 1

‎07-14-2024 11:31 AM - edited ‎07-14-2024 11:32 AM

HP Recommended

That error code does not tell me much other than that the warranty is expired.

 

From what you have reported as the issue and with an expired warranty that means that battery is more than one year old.

I would replace the battery with a new one. That should resolve the issue.

You can  run the HP PC Hardware Diagnostic utility  battery test. It should report that there is an issue or not even run at all.

 

diagnostic.png

 

The Maintenance & Service guide for your laptop model series (see chapter 3, page 19, item19)

https://h10032.www1.hp.com/ctg/Manual/c06248787.pdf

 

description and                                                          HP part number

Battery (3-cell, 41 Whr, 3.55 Ahr, Li-ion)             L11119-855


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.