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Message 1 of 2
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Flag Post

Battery passes component test but doesn't charge beyond 50%

HP Recommended
Hp Pavilion 15 Au113tx
Microsoft Windows 10 (64-bit)

I've been facing an issue since the past few days. My laptop battery doesn't charge beyond 50-52 per cent. It charges from 0-52 without any issues but doesn't charge beyond that.

 

Have tried the following troubleshooting options 

  1. Component tests for the adapter and the battery - both passed the test
  2. BIOS Update
  3. Firmware update
  4. Interchanging the adapter with my other laptop (Both adapters are charging the other laptop to 100%)
  5. Windows updates
  6. Installing and re-installing the Microsoft ACPI Compliant Control Method Battery drivers from Device Manager

ashzdslv_0-1601406691211.png

Screenshot 1of Battery component test

 

ashzdslv_1-1601406740335.png

Screenshot 2 of Battery component test 

 

ashzdslv_2-1601406989241.png

Screenshot of Ac Adapter test

 

Since it is a non-removable battery haven't gotten around to resetting it.

 

Anybody else encountered the same problem and managed to solve it.

 

 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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@ashzdslv

 

I reviewed your post and I understand that the battery is not getting charged completely.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have already followed all the relevant steps. However, I recommend you perform a reset on the computer and check if it helps.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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