Battery passes component test but doesn't charge beyond 50%

[ashzdslv]

I've been facing an issue since the past few days. My laptop battery doesn't charge beyond 50-52 per cent. It charges from 0-52 without any issues but doesn't charge beyond that.

Have tried the following troubleshooting options 

1. Component tests for the adapter and the battery - both passed the test
2. BIOS Update
3. Firmware update
4. Interchanging the adapter with my other laptop (Both adapters are charging the other laptop to 100%)
5. Windows updates
6. Installing and re-installing the Microsoft ACPI Compliant Control Method Battery drivers from Device Manager

Screenshot 1of Battery component test

Screenshot 2 of Battery component test 

Screenshot of Ac Adapter test

Since it is a non-removable battery haven't gotten around to resetting it.

Anybody else encountered the same problem and managed to solve it.

[The_Fossette]

@ashzdslv

I reviewed your post and I understand that the battery is not getting charged completely.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already followed all the relevant steps. However, I recommend you perform a reset on the computer and check if it helps.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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