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‎10-23-2022 09:45 PM - last edited on ‎10-24-2022 05:07 AM by Retired

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Operating System: Microsoft Windows 11

Serial number - [Personal Information Removed]

Product number - 494P2PA#ACJ

Issue- battery percentage stuck to 99% and not decreasing . 

Category:
6 people had the same question
2 REPLIES 2

‎10-24-2022 02:19 AM - edited ‎10-24-2022 02:20 AM

HP Recommended

Hello community user,

 

This post is for product number 494P2PA#ACJ

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.112.2 MBSep 30, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Follow next post

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‎10-24-2022 02:23 AM

HP Recommended

Hello community user,

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1666599769513.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Restart notebook and check battery status ...

(8) Please report your results

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