Battery percentage won't update on new laptop.

[Nyanderthal]

Hello! I recently bought a new Omen 16.1" laptop with an i7-11800H and a RTX 3060. Everything has been working great so far except for one thing: the battery percentage. For some reason, it never changes. When I first received the laptop, it was at around 35% charge. I used it for about 30 minutes and noticed that it stayed at 35%. Then a few minutes later, it died out of the blue because it was actually at 1%. Once I plugged the charger in, the percentage reset to 1% and I let it charge to 80%. 

I then proceeded to use it for around another 30 minutes and noticed that it was still at 80%. When I plugged the charger in, the percentage did not change. It simply went up from 80% to 81% to 82%, etc. I also tried running powercfg /batteryreport in PowerShell and noticed that it was also unable to determine the actual capacity of the battery. It simply said that it was 99% from last night when I charged it to full. 

Would anyone happen to know what is going on here and if there is a way to fix it? I am beginning to suspect that it might be a hardware issue, more than a Windows 11 issue and that there might be a loose connector in the laptop which is supposed to tell Windows how much battery is left. 

[ub6424]

Hello @Nyanderthal 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Nyanderthal]

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model OMEN by HP Laptop 16-b0xxx
System SKU 4Q613UA#ABA
BIOS Version/Date AMI F.26, 1/28/2022

[ub6424 · Accepted solution]

Hello @Nyanderthal 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A

11.2 MB

Apr 11, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

( If any error occurs continue with next one ... )

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A

0.5 MB

May 21, 2021

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.3 MB

May 21, 2021

Download

Intel Serial IO Driver

30.100.2104.1 Rev.A

0.8 MB

Sep 10, 2021

Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A

18.5 MB

Sep 10, 2021

Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

(5) Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(6) Shutdown notebook

(7) Disconnect charger

(8) Press and hold <power> button for 30 seconds

(9) Connect charger and wait until battery is fully charged ( check LED indicator )

(10) Start notebook and log in to windows and wait a few minutes

(11) Shutdown notebook

(12) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(13) Please report your results

[Nyanderthal]

Hello! Thank you so much for the detailed write-up. I believe the BIOS update did not fix it. However, once I calibrated the battery, everything appears to be working good now. The battery is actually decreasing as it is supposed to on Windows. Thank you so much for the help! 

[ub6424]

---

@Nyanderthal wrote:

Hello! Thank you so much for the detailed write-up. I believe the BIOS update did not fix it. However, once I calibrated the battery, everything appears to be working good now. The battery is actually decreasing as it is supposed to on Windows. Thank you so much for the help! 

---

You're welcome !

Good luck