Battery plugged in, not charging

[KWilliams35]

When my laptop is plugged in, the battery icon states, Battery plugged in, not charging.  This occurred multiple times when I first purchased the product, and each time I called customer service, I was walked through a long process to fix it.  It is now occurring again.  I read through some of the forums, and this is not occurring when the battery is almost fully charged.  I am at 11% right now.  I have restarted the computer and tried many times.  It is not intermittent; I cannot get the computer to charge and can only use it plugged in at this time.  

I appreciate any feedback on how to fix this problem.  

Thank you,

KW

[Dvortex · Accepted solution]

Hello, @KWilliams35 - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I see that you are having trouble charging your HP notebook. Appreciate all your troubleshooting efforts so far 🙂

You mentioned that you are getting "Plugged in not charging" message while charging the notebook. First off, perform a hard reset on the notebook by removing the battery. Unplug all the cables, turn off the PC, remove the battery if it is removable. Wait for 2-3 minutes and then connect everything back.

If the issue persists, try the steps below:

• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Battery”  – Right-click and choose “uninstall” on all the entries.
• Once all the entries are removed from battery, restart your PC.

The PC will reinstall the drivers automatically once your restart the PC. Then try charging the laptop.

I would further recommend you to test and calibrate the battery using the HP PC Diagnostics UEFI.

Go to http://hp.care/2cMZFxJ and perform the tests under “Testing and calibrating the battery using HP PC Diagnostics UEFI (preferred method)”. Make sure to do the test for both battery and the adapter.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. Select the "Component test" and then select "battery test" from the list.
5. Once done, perform an adapter test as well.
6. Let me know if the test passes or not.

If the test passes, perform a battery calibration as well as mentioned under “Manually Calibrating the battery” and check.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Mansour60]

Hello guys, 

I have a battery problem with my HP elitebook Win 7 , the battery plugged in and seems charging but with no progress ,  sometimes it charges as 50% and stops, and sometimes i leave it charging  all night to find just 10%  charged or discharged.😔

I tried Devortex solution and so many other  solutions to fix it but the same problem  still occurring .

Please help if possible.

Thanks!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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