Battery problem: 0% available (plugged in, not charging)

[SH-91]

Good morning,

Recently my battery has some problems with charging when connected to power.

Last time I could fix it by disconnecting and connecting the battery to the laptop again, but sadly it's not resolving the issue this time. I've ran the hardware diagnostics and got the following code:

6APXH0-81093X-MFPWLK-C08413

I made a post on the forum and got the advice of buying a new battery and that would fix the problem. I just bought a new battery and the same message still appears: 0% available (plugged in, not charging).

I've tried https://support.hp.com/in-en/document/c00259897, but the adapter works (shows succesful in HP Hardware diagnostics). When I tried to run the diagnostics for my battery, the computer got a blue screen with the following message: Stopcode: DRIVER IRQL NOT LESS OR EQUAL. ACPI.sys failed

I've tried to uninstall Microsoft ACPI-compliant control method battery multiple times, different chargers and batteries, but nothing works. Instead of a white light (charging light) I get a red/orange light with my new battery, so that's a difference, but when I disconnect the power, the laptop instantly turns off.

Any ideas on how to fix this?

Kind regards,

Stefan

[erico]

The advise I gave you previously was based on the information that you provided.  At that time there was no mention of an acpi.sys driver failure.

"The Windows ACPI driver, Acpi.sys, is an inbox component of the Windows operating system. ... Acpi.sys is transparent to the other drivers in the device tree."

https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/acpi-driver

That means there is likely to be an issue with the operating system that is causing the problem. 

The white (light) led is an indication of a fully charged battery. Amber/orange led is an indication of charging. 

You might have to consider resetting Windows 10 to resolve the issue.

[SH-91]

Thanks for the reply. The recent error occured when using the check with the new battery, so I did not have that information last time either. When I use the check with the old battery, it says it passed now, eventhough the battery is not charging.

Resetting windows, meaning fully reinstalling windows again and whiping my harddrive? Or is there an other, less radical way of resetting it?

Kind regards,

Stefan

[erico]

That error indicates that the OS is broken at a level in which it has to interface with the hardware on the system board.

I tend to stay on the safe side.

It won't be necessary to wipe the drive, but it would be wise to find the installation media for your programs and to copy all important data to an external storage device.

You have a few options available to you. 

Did you make a USB recovery flash drive by use of the HP Recovery media creator utility?

Booting to the USB recovery flash drive will allow you to access all the methods of repairing your operating system and even recovering your notebook to its factory delivered condition. 

The first is to use Windows Restore. Choose a restore point dated back before this issue began.

In Windows 10 there is also the reset option.

See the following article at PCWorld.com.

https://www.pcworld.com/article/3088710/windows/windows-10-reinstallation-tip-how-to-reset-your-pc-a...

HP PCs - Using Microsoft System Restore

[SH-91]

Alright, thanks! I'll make a back-up of the important data to be sure and I'll start with the windows restore. If that doesn't work, I'll work down the list you submitted to see if it's fixed!