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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
After using a underpowered charger (which I didn't realise was an issue) for a while has my laptop lost the ability to carry a charge. It's constantly on 0% and can only turn on while plugged in. When running battery diagnostics it gives me this failure ID: MCTTPT-A9QC9U-MFPU3G-C0DV03.
I have tried a bunch of different stuff - including reinstalling the drivers, taking out the battery, and recovering an earlier version from before it happened.
Will getting a new battery solve it, or do I risk there being damage done to something else aswell (the motherboard)?
HP Recommended
It is a battery error, it is damaged, you must change the battery.
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