Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
ANSUSU70 Student
Student
1 0 0
Message 1 of 2
526
Flag Post
HP Recommended

Battery problem-primary battery SN-The number disappeared from the BIOS, Now only 000 00/00/1980 app

notebook Envy 17ts-j041
Microsoft Windows 10 (64-bit)

In Windows 10 - show No battery detected... and no charge anymore

 

ref. Laptop battery problem or BUG - Envy 17ts-j041

 

in the BIOS
the primary battery SN - The number disappeared from the BIOS, Now only 000 00/00/1980 appears ...

 


i will never buy any hp laptop  and  I recommend to anyone buying an hp notebook, If you want to be disappointed, frustrated, angry, For sure you will be disappointed

1 REPLY
HP Support Agent
HP Support Agent
13656 901 1541
Message 2 of 2
498
Flag Post
HP Recommended

Battery problem-primary battery SN-The number disappeared from the BIOS, Now only 000 00/00/1980 app

Hi @ANSUSU70

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the battery is not getting detected on your computer.

 

I’d love to help!

 

Follow below steps to fix this issue.

 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation