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‎01-27-2023 12:25 PM - edited ‎02-03-2023 05:21 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U1AV)

Good day!
I will go straight to the heart of the problem: after the laptop battery was discharged to 0 percent, error 601 occurred. After starting the system, the battery did not charge and showed 0% charge. And after the next restart, it turned out that the battery was not 0%, but about 20% of the charge. From that moment on, the battery charge began to be consumed very quickly in offline mode, even at zero load.
HP Support assistant showed the normal state of the battery. Screenshot attached.

 

In addition, in the "power and battery" tab in the Windows settings, it says that the laptop screen is on even during the off state and consumes the battery, 1-2 percent per hour. A screenshot is also attached.

Before the battery was discharged to 0 percent, there was no such trend, and the battery did not discharged in the off state by any percentage. 

What should I do in this situation?

 

Category:
4 REPLIES 4

‎02-03-2023 03:12 AM - edited ‎02-03-2023 05:23 AM

HP Recommended

Good day!
I will go straight to the heart of the problem: after the laptop battery was discharged to 0 percent, error 601 occurred. After restarting the system, the battery did not charge and showed 0% charge. And after the next restart, it turned out that the battery was not 0%, but about 20% of the charge. From that moment on, the battery charge began to be consumed very quickly, even at zero load of laptop.
HP Support assistant showed the normal state of the battery. Screenshot attached.

105604279.40000002_image.png

 

What should I do in this situation?

In addition, in the "power and battery" tab in the Windows settings, it says that the laptop screen is on even during the off state and consumes the battery, 1-2 percent per hour. 

Before the battery was discharged to 0 percent, there was no such trend, and the battery did not discharged in the off state by any percentage. 

 

Was this reply helpful? Yes No

‎02-04-2023 07:38 AM

HP Recommended

Hi @ArtyomKovalyov 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing battery issues with HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Es0000.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎02-10-2023 01:06 AM

HP Recommended

Good afternoon. It didn't help. The battery still drains quickly.
I don't have a problem with error 601. The only problem is fast discharge still.

Was this reply helpful? Yes No

‎02-10-2023 08:14 PM

HP Recommended

Hi @ArtyomKovalyov 

Request you to please click on this link and follow the steps to test the battery.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
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