cancel
Goldwyn Student
Student
1 0 0 0
Message 1 of 2
43
Flag Post
HP Recommended

Battery problem

Pavilion 15 au006tx
Microsoft Windows 10 (64-bit)

Battery is holding only low charge and also i am getting a message on startup to replace it.I am out of warranty.Please help how to get support.My location is in india.

1 REPLY 1
HP Support Agent
HP Support Agent
21,135 20,756 1,357 2,141
Message 2 of 2
12
Flag Post
HP Recommended

Battery problem

@Goldwyn,

 

Thank you for posting your query on HP Community,

 

Let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

 

Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Jeet_Singh
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation