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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Battery question
Create an account on the HP Community to personalize your profile and ask a question
11-15-2019 12:16 PM
My old laptop let me pop out the drained battery and put in a charged one very easily, but my new 17-by1053dx doesn't. I asked the Best Buy employee what I do when the battery is dead and needs replacing, and she said it has to be shipped to a service center where they will install a new one. I'd rather replace the battery myself, but I hunted online and can't find one to purchase, plus I don't know how to take the thing apart and get inside it. Does anyone know where or if I can get a battery, as well as instructions on how to replace it?
As long as I'm here, when the laptop starts up or wakes up, it asks me to enter a code before I can get to the desktop. I would prefer it didn't do that, but when I looked in the Security section of the Control Panel, I couldn't find a way to eliminate that code-entry step. Is there a way to do that?
Many thanks for your help.
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Accepted Solutions
11-17-2019 10:46 AM
You are welcome. 🐲
If it answers your question, I will ask it marked as the solution.
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11-16-2019 03:31 PM
Battery question
Product introduction Mid 2019
If the battery has failed so soon, it is under warranty and can be replaced by HP.
Yes, in most cases, if you are having HP repair the computer, you need to send in the computer to one of HP's repair depots. Of course, what HP does is up to HP: We provide our opinions and HP speaks for HP.
Part numbers and replacement procedures for your computer are explained in Category User Guides > in the Maintenance and Service manual:
Since you are unfamiliar with the process, I suggest you read Chapter 4
Removal and replacement procedures preliminary requirements - starting on Page 26
Chapter 6 - Removal and replacement procedures for ... - starting on Page 35
Section "Battery" on Page 38
More
The HP Video Gallery provides a wealth of helpful information - there is likely a video that is close enough to what you need that it can help you with your procedure.
HP Collection of “how-to” videos
HP Gallery > Computing and Mobile Devices
Search for "replace battery"
Power On Password
Honestly, I cannot with confidence answer the second question - I avoid using power-on passwords.
The answer is available - yet perhaps obscured by details and "tech speak".
About UEFI and the Startup Menu
Were I you, if the document does not suffice to help, I would break out the second part of your question into a separate thread and let one of our other Experts answer. Smiling.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
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Answered? Select the relevant post "Accept as Solution" to help others find it.
11-17-2019 10:46 AM
You are welcome. 🐲
If it answers your question, I will ask it marked as the solution.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.
11-17-2019 11:30 AM
Some of our Community Experts offer direct recommendations on where you should shop - I try to avoid making these decisions for people.
In general, you should always (and only) purchase from a merchant that you trust.
Using part number found in the Maintenance Guide Page 38: L11119-855
Examples of USA based opportunities to purchase the part:
Newegg.com
Amazon.com
and,
Notebookparts.com
Example only:
http://www.notebookparts.com/new-genuine-hp-11-55v-41-9wh-battery-l11421-422-l11119-855/
Many people shop at eBay for parts - personal decision, of course. eBay has a pretty good track record. I did not check eBay for your part.
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We are a world community of HP enthusiasts dedicated to supporting HP technology.
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