Battery related issue

[ShivS1]

My hp pavilion notebook shuts down automatically without giving me a warning message....then I checked the component status of my laptop and in battery status it is showing that there is a battery failure what should i do in that case..? If I don't change that battery it will cause any harmful effect on my pc..?

[The_Fossette]

@ShivS1,

Welcome to the HP Support Community!

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ShivS1]

I again did a component test of my HP Pavilion Notebook and now it is showing that your battery is OK....then i did what you told me BIOS update it didn't work then I uninstalled ACPI again i m facing the problem that my laptop did not charge to 100% some times charger is plugged in to my pc and it is showing no charging..What should I do?

[KrazyToad]

@ShivS1

If the issue persists, I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ShivS1]

HP did not provide any service support for the out of warranty customers....how should i contact to them?

[ShivS1]

Can you please tell me how can i contact with hp customer care for hardware support?

[KrazyToad]

@ShivS1

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you