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‎12-09-2025 03:40 PM

HP Recommended

Does someone know if Ii need to get a replacement battery that  has serial number 

80049-001  CT; 6EUUC03BB8K9LY  (same as mine)

or does a compatible one would do ?

 

 

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1 REPLY 1

‎12-11-2025 11:45 AM

HP Recommended

 Hi @Louise248,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

I’m sorry you’re going through this; I understand the concern and  It looks like you’re looking for a battery replacement. 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Deep_World

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