Battery replacement alert

[falmonte]

Battery was recently replaced by an OEM one, but system is still asking for a replacement, I tried to solve it with a calibration but wasn't possible because report a failure.

[A_Gayathri]

Hi @falmonte ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you have recently replaced the battery in your HP ENVY x360 - 15m-Dr0011dx with an OEM battery but are still receiving a battery replacement alert, there are a few possible reasons and solutions you can explore:

Check the Battery Connection: Ensure that the new battery is properly connected. Open the laptop and check if the battery is securely in place. If there's any looseness or improper connection, it might not be recognized properly.

Update BIOS/UEFI: Make sure your laptop's BIOS or UEFI firmware is up to date.Visit the official HP support website to download and install the latest BIOS/UEFI firmware for your laptop model.

Reset BIOS/UEFI Settings: In some cases, resetting the BIOS or UEFI settings to default can resolve hardware recognition issues. Access the BIOS or UEFI during the laptop's startup (usually by pressing a key like Esc, F2, or Del) and look for an option to reset to default settings.

Update Device Drivers: Ensure that all relevant device drivers, especially those related to battery management, are up to date. You can download the latest drivers from the HP support website.

Run HP Diagnostics: HP laptops often come with built-in diagnostics tools. Run a system diagnostic test to check for any hardware issues, including battery problems. This can help identify if there's a specific issue with the battery or its communication with the laptop.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[falmonte]

Good afternoon Gaya,

Thanks for your support, I proceed as recommended but the diagnostic result shows that battery has corrupt capacity, probably the best option is another battery replacement.

 Regards,

[A_Gayathri]

@falmonte ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!