• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2018 05:01 PM

HP Recommended
Product: HP Notebook - 15-ay039wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I searched for the HP part numbers for spare batteries for my son's laptop, and almost everything coming back for 807957-001 of 807956-001 seems to be coming back as a 14.8v battery, but the original battery lists 10.95 volts.  This is even for listings of "genuine HP" batteries.  Tried finding specs on HP Support, but I must be doing something wrong.  If I order one, is it going to fry something?  Or do I need to stick with looking for a 10.95 volt battery?

2 people had the same question
3 REPLIES 3

‎12-20-2018 03:13 PM

HP Recommended

@wmlyda

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding the battery. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

The part no's for battery is 807957-001 of 807956-001. Follow this link and refer page no: 48

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2018 03:23 PM

HP Recommended

I appreciate the quick response, but I still need to know about the voltages.  Am I missing it somewhere?

-Mark

Was this reply helpful? Yes No

‎12-20-2018 06:07 PM

HP Recommended

@wmlyda

 

Thanks for the response.

 

I'm sending out a private message with required information's.

 

Best regards,

 

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.