Battery replacement during warranty cover

[Nick_UK]

My battery performance has degraded of recent weeks. I have run the HP Battery Check and the following is reported when at full charge:

Design Capacity: 4950 mAh

Full Charge Capacity: 3577 mAh (72%)

Looking at the above I would say that my battery needs replacing. I am still within warranty, so is battery replacement covered?

[Dragon-Fur]

@Nick_UK

Battery replacement is covered (while the computer is under warranty) if it is determined that the battery is failing.

The battery may only need calibration.

Information / Tests

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  Battery use and care, how batteries perform over time, and expected battery life.

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

Note that completing the HP Support Assistant battery test is not enough - please check the battery using the hardware diagnostics UEFI tests.  (HP will / would ask that you complete this test.)

If the battery has failed,

If you are unhappy with the results,

If you don't find the information you need,

Contact HP Technical Support in your region.

HP Technical Support - HP Contact Information

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Scams and Unscrupulous Contacts – Please READ

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• USA / Canada: HP posts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

Option:  HP Technical Support

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