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‎03-06-2020 01:38 PM

HP Recommended
Product: HP Pavilion Laptop 15-cw0xxx
Operating System: Microsoft Windows 10 (64-bit)

Good day,

I have a  notebook that warranty expired in Nov 2019, unfortunately today the attached image started to appear and it seems my battery has gone bad. What will be the part number for replacement of the battery?

 

HP Pavilion Laptop 15-cw0xxx

3PX72LA#ABM

 

Thanks,

 

HP SUpport Assistant Battery TestHP SUpport Assistant Battery Test

 

IMG_20200306_150736.jpgIMG_20200306_150735.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2020 03:04 PM

HP Recommended

Hello, in effect your battery is very used.. You can continue to use your PC, but you will have a very reduced autonomy that the first time you have used your PC. 

 

If you want to replace your battery, it have the reference L11119-855. It is recommend to use an original HP battery, but I don't know where you can buy on your country. 


For replace the battery you can consult 32 to 34 at your maintenance guide: 

http://h10032.www1.hp.com/ctg/Manual/c06248787

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-06-2020 03:04 PM

HP Recommended

Hello, in effect your battery is very used.. You can continue to use your PC, but you will have a very reduced autonomy that the first time you have used your PC. 

 

If you want to replace your battery, it have the reference L11119-855. It is recommend to use an original HP battery, but I don't know where you can buy on your country. 


For replace the battery you can consult 32 to 34 at your maintenance guide: 

http://h10032.www1.hp.com/ctg/Manual/c06248787

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-06-2020 04:35 PM

HP Recommended

My equipment has only 17 months of being purchased. I do not consider it to be "old". 

But many thanks for the battery reference and the link to the manual. I didnt have that.

The battery is about 60$ in amazon (original). will try to get one.

 

Thanks!!!!

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‎03-06-2020 06:45 PM

HP Recommended

I am all right, it is very not old. It is not normal your battery as much used after only 246 charge and discharge cycles. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
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