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HP Recommended
HP ENVY TouchSmart 15-j140eb Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello,

 

I'm working on a friends hp envy touchsmart 15-j140eb, it needs a new battery.

The barcode sticker reads "REPLACE WITH HP SPARE 710417-001".

I can't seem to find a direct replacement, most of the aftermarket replacements are 10.8V instead of the 11.1V specified on this battery.

Where would I be able to find an official replacement, if they are still around?

1 REPLY 1
HP Recommended

You can find and order the battery in Belgium and the Netherlands easily. The search I did for online vendors is below. 

 

https://www.google.com/search?q=710417-001%2BNL&rlz=1C1CHBF_enUS918US918&ei=zFBNZOrDDtHisAezspOwCw&v...



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