Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-08-2024 01:00 AM - edited ‎05-14-2024 05:44 PM

HP Recommended
Product: hp spectre x360 convertible 15-df0xxx

 

update 15th May 2024 

see whole thread , but turning the connector around it worked 😁

 

 


hp spectre x360 convertible 15-df0xxx

 

Tried two compatible batteries but the laptop won’t recognise any of them unless I have to do something else with the new compatible.

 

Original Battery was swollen and not allowed onboard the aircraft and removed before travel

 

Thank you 🙏🏻

Category:
14 REPLIES 14

‎05-08-2024 11:58 AM

HP Recommended

Do you mean that it won't charge?

 

If the compatible batteries have a pf flag set in the battery management board inside the battery they will not charge.

 

That is even if they were delivered fully charged.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-08-2024 06:00 PM

HP Recommended

The batteries are not even recognised by the BIOS or the HP program  😞

Was this reply helpful? Yes No

‎05-09-2024 07:44 AM - edited ‎05-09-2024 07:47 AM

HP Recommended

It would seem that they are either not compatible or  not properly connected to the system board. 

 

 

The connector has to fit fully into the header on a laptop's system board.  

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-14-2024 08:32 AM

HP Recommended

I’m nowhere near the laptop anymore, but a serious question, can the connector on a original HP battery be plugged in upside down.

 

I read on another forum that a fake hp battery was plugged in upside down and therefore the battery was never found. They turned it around and all us good now. I’m assuming the connector was not high quality

Was this reply helpful? Yes No

‎05-14-2024 09:50 AM

HP Recommended

It would take a determined person to plug the connector upside down.

 

I know that some people do not understand the concept of "if it does seem to fit, don't force it to fit."  They mistakenly think that brute force is the answer.

 

The connector is keyed to fit in one way, but can be forced.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-14-2024 05:37 PM

HP Recommended

Update … as suggested from somewhere else turning the connectors upside down has worked 

Was this reply helpful? Yes No

‎05-14-2024 05:38 PM

HP Recommended

9B4F2524-4369-4F42-8E9C-00493BE99F8D.jpeg

 

Was this reply helpful? Yes No

‎05-14-2024 05:39 PM

HP Recommended

5C84329C-E55C-4F5B-A6AC-A7BF9FE1EE7C.jpeg

 

Was this reply helpful? Yes No

‎05-14-2024 05:41 PM

HP Recommended

51B39CE1-CC14-4011-9125-A12655EEB264.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.