• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-23-2026 10:36 PM

HP Recommended
Operating System: Microsoft Windows 11

My HP Pavilion x360 Convertible 14-dy1048TU laptop,calls for a battery replacement and the battery percent is struck at 1 percent ,I would like to know what's the battery model used for this series.

Category:
Reply
2 REPLIES 2

‎09-24-2026 03:28 AM

HP Recommended

@Nadhini_M,

 

The parts list for your model indicates that your battery's part number is M24648-007 (battery description: 3-cell, 43Wh, 3.75Ah, LI, PC03043XL-PL).

 

The service manual shows the battery replacement procedure on pages 32-34.

Maintenance and Service Guide

 

Reply
Was this reply helpful? Yes No

‎09-24-2026 03:29 AM

HP Recommended

Hi, @Nadhini_M, Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which will help to resolve the issue: 

 

Removing & replacing parts for HP Pavilion x360 14-dy0000 | HP Computer Service

 

Troubleshooting Battery Issues for HP Notebooks with a Removable Battery | HP Computers | HP Support

 

https://www.hp.com/us-en/parts-store/

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->