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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Battery replacement

Create an account on the HP Community to personalize your profile and ask a question
11-30-2019 01:09 PM
In general, yes - the warranty covers the computer, including its battery.
In particular, while we can offer our opinion, we cannot speak for Hp Warranty coverage. "We" are not HP.
Important
If the battery is under a Recall notice, its warranty status is not relevant.
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit(at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
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Recalls and Advisories
Product Recalls – Please READ
Open: HP Replacement programs and product recalls
2018
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
2019
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Please Note:
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
HP – Replacement and Product Recalls - Latest Information
HP Replacement programs and product recalls
From HP - Important Information
"Fat" Battery / Swollen Battery
HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery
Warranty Period
If the battery is failing and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
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Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
or
Open Support Home
Enter the name of your device
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