Battery safety recall

[careyboy]

I'm trying to fill out a "battery safety recall" form. I keep being asked for a battery "bar code" number. My battery has a bar code ON it but no numbers under it and I don't have a bar code reader. How can I get a bar code number?

[A4Apollo]

Hi! @careyboy, Thanks for stopping by the HP Support Forums!

I understand you have issues filling the battery recall form.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Are you using an HP genuine battery on your laptop?

Every battery shipped with HP units has a CT number on it. If you are not using an HP genuine battery you will not have the CT number.

Refer this article to know more information about purchasing a replacement battery. Click Here

Also, refer this article to know more information about recalls. Click Here

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[careyboy]

Hi Mr Robot,

Yes my  battery has a CT No. It is CT68UDV08WY2PE79. Can you tell from this numbre if the battery is safe?

Many thank,s

David

[A4Apollo · Accepted solution]

@careyboy, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you need to know if the battery is safe or not on your PC.

Since you have not shared the serial number of the product I might not be able to check the details.

However, You can download a softpaq on your PC and check yourself if the battery is affected or not on your PC.

Download the softpaq using this link. Click Here

Refer this article to know more information about battery recalls. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!