Battery says fully charged 100%, but if I unplug it dies.

[il_borg]

On my windows 10 laptop, it says I have 100% fully charged. It only works when I have the charger plugged in but when it is unplugged it dies. I have used very little and the issue started shortly after the warranty expired (coincidence??)

I already review/updated the BIOS and drivers.

I did the battery check with the support assistant, and it said it is ok

Check the AC adapter and it is working

How can I fix this?

[Echo_Lake]

@il_borg
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery.
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only.
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.