Battery shows 100% charged but 'No battery is detected"

[AnantaDas]

The laptop was bought in 2015, used sparingly until 2017 and since then I never used it for reason. Now when I started using, surprisingly it turned on. It shows the battery is 100% charged but also shows the message "No battery is detected".

I tried

1. All windows pending updates installations

2. HP battery diagnosis - No issues showed

3. Update the battery related drivers

4. Performed power cycle

Still the same issue persist. Before approaching the service center, was wondering if I should try out anything else on my own. Any help or guidance will be appreciated

[Rainbow23]

Hi @AnantaDas,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing battery issues with your HP Notebook - 15-R204tx.

I suggest that you follow the steps listed below to update the drivers from device manager:

1) In the Windows search box on the desktop, type “Device Manager” and then click on it.
2) Expand “Batteries”. 
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Restart the computer. 
7) When the computer comes back up it should automatically find the driver. 
😎 Go to Device Manager. 
9) Expand Batteries. 
10) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there and click on update drivers.
11) Click "Search automatically for updated driver software" 
Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

You may follow this document for Testing and Calibrating the Battery (Windows).

I hope this helps.

Take care and have a nice day.

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