Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
my laptop shuts down if I unplug it, but the battery shows 87% charge. It’s a 2016 model. Is the battery dead? any thoughts?
Go to Solution.
Run a diagnostic on the battery.
Post the advanced results here. After 4.5 or 5 years, yes odds are you need a new battery. The Model designaiton you give is not familiar so find it this way:
thank you for your reply. So, yes, the battery test has failed. I'll contact the support.
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