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Ale188
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Solved!

Battery shows 87% charge, but laptop shuts down if unplugged

HP Recommended
Pavilion laptop-NLTT530B
Microsoft Windows 10 (64-bit)

Hello,

my laptop shuts down if I unplug it, but the battery shows 87% charge. It’s a 2016 model. Is the battery dead? any thoughts? 

thank you.

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Huffer
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HP Recommended

Run a diagnostic on the battery.

 

https://support.hp.com/us-en/document/c04700771

 

Post the advanced results here. After 4.5 or 5 years, yes odds are you need a new battery. The Model designaiton you give is not familiar so find it this way:

 

https://support.hp.com/us-en/document/c00033108

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Ale188
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hi Huffer, 

thank you for your reply. So, yes, the battery test has failed. I'll contact the support.

 

Ale188_1-1617619376853.png

 

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