Battery status: Plugged in, not charging. Need to reset every day for it to charge

[Louis1911]

Hi,

I bought my laptop, which is a HP Spectre X360 this September, it work fined initially, but since 2-3 weeks back or so, I've notice that while the AC-adapter is connected to the laptop, it says: "Plugged in, not charging". I've googled several solutions and found out that if I go to device manager --> Battery, and uninstall Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery, and then shut down the computer, followed be a reset by holding the power button, it would work. Until I shut down the laptop for the day and start it up again the following day, the battery status will be again "Plugged in, not charging".

I've also run HP PC Hardware Diagnostics Windows and it says both my battery and AC-adapter work just fine. But still I have this problem every day and I have to uninstall Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery followed by a reset every day.

Is there any solution to this problem or do I need to send the laptop in for repair?

With best regards,

Louis

[The_Fossette]

@Louis1911,

Welcome to the HP Forums!

I reviewed your post and I understand that the battery is not getting charged and you are getting plugged in not charging message.

I’d love to help!

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a good day ahead.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Louis1911]

Hi!

Thanks for trying to help me. Before you posted the possible solution to me, I just upgraded my bios when the laptop told me I had important update to install. It worked just like when I had to reset my laptop, which is one day. The day after it was not charging again. So I clicked on the link you gave me and installed the bios from there, again it worked for just one day. Are there any other possible solutions to my problem?

With best regards,

Louis

[TEJ1602]

@Louis1911

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!