Battery stopped charging, 0% plugged in, not charging

[criixt]

Hello, 

This is my first topic I'm opening, I hope I'm doing it in the right place.

So as the title says my laptop battery stopped charging, it's stucked on 0% showing ( plugged in, not charging ) message, i tried to follow the tutorials on which you uninstall the ACPI drivers and to update the BIOS but nothing solved the issue.

Now, I did the hardware test and it trully identifies the battery as faulty, might this be just a bug or some connector not working properly ? The led is showing white when I plug the charger and it turnes orange for 5/6 seconds then it shuts down and does nothing, now while I]m writing this article is blinkinh Orange. The only way i mannaged to make it see the battery was to unplug it and plug it back on the back of the PC however it las or 3 4 seconds 

The battery is 765 days old ( 2 years and 1 month ) Had the laptop myself for 1 year and 8 months, and the hold of charge was still perfect, how is it possible that it just fails out of nowhere ?

Imma post a couple of pictures with the result of the test and some details infos about the battery 

[BharathVictory]

Welcome to HP Support Forum!

Thank you for the excellent briefing and pictures.

The Battery has failed from It's hardware part.Reach to our  HP Technical Support and we will be able to replace the battery under available warranty.

Cheers!

Bharath

HP

[criixt]

Hello BharathVictory,

That would be really nice if not the the fact that by checking the SN on the HP website it shows EXPIRED even before I have purchased the device. How is this working ? Shouldn't a device get warranty from the moment it is sold ?
Now the only warranty I have left is from the seller, which guess what? Does not include battery because it had a 6 months warranty on its own.

Is there any explanation for the possible reason the battery failed just like that over night ? Taking in consideration it was working well and holding charge perfectly.

[patrick23141]

Hi, I've the same problem with my probook 450 g3. How is this possible the battery is working great about 5h was possible. I would be very glad for an explanation, because it's exectly after the garanty.

Thanks

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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