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‎04-10-2019 07:53 PM - last edited on ‎04-10-2019 07:58 PM by Retired

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Product: Computer

HP.  [edit] A different user had the exact same computer, product code...everything matched.  The user was also experiencing the same problem as me.    

 

You sent them a private message on how to fix their problem, yet told me to start a new thread.   Why do you insist on wasting my time?

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‎04-11-2019 04:04 PM

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@WinstonJones,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP notebook? ? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried charging your laptop using a different adapter?

Have you tried to update the Bios on your PC?

 

Could you please respond to this post with the details so that I can provide you with accurate solution, which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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