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HP Recommended
HP Omen 15-Ax055nw
Microsoft Windows 10 (64-bit)

My Omens battery died a few months ago (it was completely bloated after about 3 years) and now i bought a new one. The Battery Check confirmed that the battery is fine and brand new. 

But i have a problem with chargning it. 

After i plug it it to charge it it charges for only about 1-2 minutes and then the light turns white (from red) and it just keeps blinking. There is a message on the battery icon stating "plugged in" and it's all. Here's what i did:

-replaced a battery

-uninstalled ACPI drivers and installed them again

-updated BIOS

The one thing that seemed to solve the issue was this fix:

  • Power off the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Buuut - here an interesting part. My laptop charged for only 1-2 minutes after i plugged in the AC adapter. After this time it started, again, blinking with the white light and the charging process stopped.

What should i do to fix it?

5 REPLIES 5
HP Recommended

There is not much you can do to "fix" a battery but it first needs to be fully diagnosed to the extent possible. Have you run the battery diagnostic on it either from HP Support Assistant or in the pre-boot UEFI environment? Do that and post a screenshot of all the test results, please. 

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows) | HP® Customer Support

HP Recommended

There is some error when running the pre-boot UEFI environment scan.

Here you can find these screenshots: https://imgur.com/a/fgoQDvo

 

This is really weird that it states that i must replace my battery  since i got it just 2 days ago and i already replaced it one time. And its only on its 6 cycle - HP battery check confirms that its okay.

HP Recommended

Needs replacement. Contact the seller. That's a bad one. Happens every now and then. 

HP Recommended

Alright, thanks. 

I have one more question - is there a possibility that it was caused by some problem with the charger or insufficient power? 

 

HP Recommended

Not insufficient power. It would have to be a badly damaged adapter which would let too much power through. If the adapter powers the laptop with battery removed then the adapter is 99.9% OK. 

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