Battery stuck at 3% – HP 15 Laptop (out of warranty)

[amr951]

I am experiencing a serious issue with the battery of my HP 15 Laptop PC (Model: 15s-eq3xxx, Product Number: 74M10EA).

The battery is stuck at 3% and does not charge, even though the original HP charger is connected. The system shows “Plugged in, not charging”, and the LED on the charging port keeps blinking. If I unplug the charger, the battery immediately starts to drain.

I ran a battery diagnostic using HP’s tools, and the result says “Primary battery – Replace”. However, the battery has only gone through 124 charge cycles out of the expected 1000, and it still reports 96% of the original full charge capacity (40 Whr out of 41 Whr). The power adapter is working fine, and the laptop is otherwise functional.

Although the device is out of warranty, I believe this issue is due to a premature battery failure and not related to user misuse or wear and tear. This type of defect may qualify under the EU consumer protection laws regarding product conformity.

I am requesting assistance, or escalation to higher support, for potential repair or battery replacement at no cost.

The laptop runs Windows 11 Home 64-bit, installed on 4 March 2025.

Thank you in advance for your support. I look forward to your response.

Kind regards,
Amr ElSawaf

[zoey7886]

@amr951, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Battery Charging Issues on HP 15s Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears that your HP 15s Laptop is experiencing battery charging issues. Here are some steps you can follow to troubleshoot and potentially resolve the problem:

1. Perform a Hard Reset

1. Turn off your laptop.
2. Disconnect the charger.
3. Remove the battery if it is removable.
4. Press and hold the power button for about 15 seconds.
5. Reconnect the battery and charger, then turn on your laptop.

2. Check the Charger and Power Adapter

• Verify that you are using the original HP charger and power adapter.
• Inspect the charger for any visible damage.
• Try using a different compatible HP charger if possible.

3. Update or Rollback Battery Drivers

1. Open Device Manager.
2. Expand the Batteries category.
3. Right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
4. Restart your laptop. The driver will reinstall automatically.
5. Check if the issue persists.

4. Update BIOS and Drivers

• Visit the HP Software and Drivers page to check for and install any available BIOS or driver updates for your model.

5. Battery Health Check

• Run the HP Diagnostics tool to check the battery health. Follow the on-screen instructions to see if the battery needs to be calibrated or replaced. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,