Battery suddenly stopped working

[Utchas]

A day before my notebook suddenly powered off while on battery for only 5mins.I tried to turn on immediately(on battery) but it didn't.Later on external power when I turned it on the battery level was indicating '0% available(plugged in,charging)'.It has been stucked to 0% ever since.If I remove the AC adapter,it immediately powers off.When I ran battery diagnosis from UEFI it failed.

Failure ID:QAP3K0-7278KL-MFPV7G-C0B503

BATTERY DETAILS

battery status:Replace(42)

charge capacity:82%

cycle count:44

battery age:1141 days

temperature:35 C

design capacity:3200 mAh

full charge capacity:2644 mAh

remaining capacity:0 mAh

current:0 mA

terminal voltage:16939 mV

design voltage:15000 mV

cell voltage 1:4235 mV

cell voltage 2:4232 mV

cell voltage 3:4235 mV

cell voltage 1:4237 mV

status:00D0

I have tried:-

1.removing ACPI complaint method battery driver,removing battery & adapter,holding power button for 30 sec & re-inserting battery & adapter

2.updating BIOS

3.windows reset

4.clean windows 10 installation

5.flashing BIOS using usb device

nothing of these helped.If I need to replace battery then I woner,how a battery can die suddenly!I used my notebook the night before this problem started for 1.5hrs & still there was still more than 50% charge remaining.I did used the battery with care.

IF ANYONE HAVE ANY POSSIBLE SOLUTION,PLEASE LET ME KNOW.

[GBL84]

Hello @Utchas,

Sorry to know,

The Battery has failed for sure.That requires a replacement to resolve the issue.

If your PC is under warranty, HP will replace the battery for you. Battery warranty is one year from the time of purchase.

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

If not under Warranty, You will have to purchase one.  

As per your unit specs, It was shipped with 4-cell (48 WHr) Li-ion polymer.

Specs : https://support.hp.com/in-en/document/c04334481.

Replacement part number :  756745-001- 4-cell, 48 WHr 2.3AH Li-ion battery.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee