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- Battery swelling of OMEN dc15-1054nr

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04-06-2021 09:14 AM
Hello, yesterday I opened up my laptop OMEN 15 dc1054nr to get it clean from the dust, when I was doing the process I realized the battery on it cells has gotten swelled, I think there's not much to do only get it replace, I use the computer for gaming had it since almost 2 years ago, I will like to replace the battery but I can't find it online, I only find non genuine batteries but a will like to get a genuine one It doesn't matter if is more expensive, can someone please help me find the correct battery for my laptop, currently I'm on El Salvador but I can ship it through the US, thank you.
04-07-2021 06:20 AM - edited 04-07-2021 06:20 AM
Welcome to HP Support Community
I would like to help
You could try on HP Part Store https://parts.hp.com/
Else you can also contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee