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‎01-08-2023 03:43 PM

HP Recommended
Product: HP Spectre x360 - 15-bl012dx

I have a spectre x360 15 bl012dx that the track pad has stopped working on and the lid does not close properly due to a swollen battery. I've searched on the site and found that this is a common issue and some have had the battery replaced by HP while others have not been so lucky. It doesn't appear to be covered by the companies battery recall, although it seems like it should be based on all of the reported issues. What is the current status of this issue/getting a replacement battery? 

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2 people had the same question
1 REPLY 1

‎01-08-2023 03:52 PM

HP Recommended

Hello @WC27 

Sorry to hear that you are having problems ... I would like to help you.

 

Pay attention, defective battery is dangerous !

Your apartment/house could be destroyed by a battery fire.

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- Battery must be replaced !

- General cleaning ...

 

Replace battery and you are safe !

 

HP warranty valid -> Contact HP Support

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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